PO Box 14515 Lenexa, KS 66285

(913)-948-6750 or (888) RSH-6750

Email: info@rshandassociatesllc.com

Quality B4 Quantity:

• RSH has chosen a business practice of Quality B4 Quantity.  Specifically with phone calls, RSH makes only manual phone calls.  This means we call with real humans and can call all work, cell and home numbers.  As our policy is to call all numbers associated with new account placements at least once per week for the first month, an account with two guarantors and 5 phone numbers (2 work, 2 cell & 1 home) will get up to 20 calls the first month. Giving RSH a much higher probability of making contact with the responsible party that can pay the bill. Even if RSH does not make contact, the responsible parties will receive multiple live messages on all their numbers. 

• In our technology advancing world, we also allow consumers the ability to receive TEXT MESSAGING and EMAILS regarding their past due balances simply by "opting in" or replying STOP to "opt out" of receiving electronic communications.
  
• ATDS (Automatic Telephone Dialing System) aka: Dialers are a thing of the past.  Predatory "consumer" attorneys prey on agencies that utilize dialers, suing agencies and creditors for thousands of dollars, as it's difficult to prove express consent from consumers as is required by the TCPA (Telephone Consumer Protection Act).  Not to mention that most cell phones mark dialer calls as "spam" calls that are never answered by consumers as marketing companies use dialers too.
  

Relationship Mentality:

• Unlike 'dialer only', automated agencies, RSH professional account representatives will take the time to listen to the guarantor, resolve objections and then offer several options in which the consumer can resolve their debt. 

• All accounts placed with RSH are ‘dealt’ to our collectors are assigned to collectors like dealing cards.  While you will have multiple RSH collectors working your accounts, each of your accounts will have one specific RSH representative to work with.  Assigning one representative to each account will allow RSH collectors to “converse” with your patients / guarantors; establishing a relationship to overcome objections and resolve the debt they owe.   We will not forcefully “demand” a payment of any type to be made, rather provide them with multiple opportunities in which to resolve their debt in a secure, timely manner.

• RSH collectors’ pay is directly tied to the amount of money that they are able to collect.  They are not paid simply on the number of payments that they are promised. Therefore, consumer "complaints" will be kept to a minimum.  Our representatives also remind each person that they talk to that the line is recorded.  This limits that complaints towards our clients for placing their account in collections, "supposed" bad services received, etc.

• RSH collectors always initially request balance in full from the account guarantor.  However, if they are unable to pay their balance in full, RSH collectors will work with them to determine an acceptable payment arrangement within RSH guidelines.

• With consumer accounts, RSH does not report to the credit bureau until at least 90 days from the date of the assignment of the account, or what is required by law for a particular type of debt.  We will use this as a tool to encourage the consumer to pay as much of the balance as possible before the balance may become eligible to report.  With a secured and approved payment arrangement, the consumer can prevent their delinquent balance from reporting at all!  Our ability to use the credit bureau as a tool also keeps complaints to a minimum plus creates good PR for our clients as well as for RSH.

• When it is determined that the account guarantor has the ability to pay the account balance in full yet continually refuses to do so voluntarily, the RSH collector may refer this account to you for final suit authorization to be placed with our attorney.
  

Operations:

• RSH accepts MC and VA credit and debit cards, as well as electronic checks.  RSH also allows consumers to pay their debt on-line, 24/7. 
  
• Clients have 24/7 secure, on-line access to their account inventory, posted reports and past remittances.
  
• Clients can upload accounts / report payments and communicate electronically to RSH directly through their secure Web Portal.
  
• Educational ARM Seminars to help your staff collect more in-house money and quickly identify collection accounts FREE OF CHARGE
  
• Unlike under-performing agencies that sell by ''low-ball" fees, RSH provides competitive FEE TIERS which provides clients with DISCOUNTS simply by placing accounts with quality demographics in a timely manner following the 60 DAY RULE.  Good collections aren't determined by "low-ball" fees.  Good collections are based on FAIR FEES to allow the agency the ability to work clients' accounts with Quality.  This is why, regardless of industry, RSH typically out-recovers other agencies by a minimum of 3-5 percentage points.  This allows RSH clients to have HIGHER NET RECOVERIES (Gross Collections - Agency Fee) than with other "low-ball" collection agencies.
  
• All calls inbound/outbound are digitally recorded.
  

And we exhort you, brothers; warn those who are lazy, comfort the discouraged, help the weak, be patient with everyone.
1 Thessalonians 5:14

WHAT MAKES RSH BETTER THAN OTHER AGENCIES OR ATTORNEYS?